At xxbb, we believe that gaming should always be fun, safe, and within your control. This page explains the tools, guidelines, and support resources available to every player in the Philippines so you can enjoy the platform responsibly and confidently.
We take our duty of care seriously. Here are the practical tools and commitments we have in place to protect every player on the platform.
xxbb strictly enforces an 18+ policy across all games and features. Every new account goes through an identity verification step before any real-money play is permitted. We do not allow minors to register, deposit, or participate in any form of gaming on the platform. If we have reason to believe an account is being used by someone under 18, we will suspend it immediately and conduct a full review. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to gaming sites.
You can set daily, weekly, or monthly deposit limits directly from your account settings at any time. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours — this gives you time to reflect before making any changes. Spending limits are one of the most effective tools for keeping your gaming budget under control, and we strongly encourage all players to use them from the moment they register. If you ever feel your current limits are too high, you can lower them instantly with no waiting period. Our support team can also assist you in setting or adjusting limits if you prefer to do it through live chat.
It is easy to lose track of time when you are enjoying your favourite bingo or casino-style games, which is why xxbb provides optional session time reminders. You can set a notification to alert you after a chosen number of minutes or hours of continuous play, giving you a natural pause point to step back and assess how you are feeling. Taking regular breaks is a healthy habit that helps keep gaming enjoyable rather than stressful. We recommend setting a session reminder even if you feel confident about your play habits — it is a simple step that makes a real difference over time. These reminders are available in your account settings and can be updated whenever you like.
If you feel you need a break from gaming, xxbb offers both short-term cool-off periods and longer self-exclusion options. A cool-off period can range from 24 hours to 30 days, during which your account will be temporarily suspended and you will not be able to log in or place any bets. For players who need a more extended break, self-exclusion can be set for periods of three months, six months, one year, or permanently. During any self-exclusion period, you will also be removed from all marketing communications so you are not tempted by promotional messages. To request self-exclusion, simply contact our support team and we will process it promptly and without judgment.
Your account dashboard gives you a clear view of your gaming activity, including your deposit history, withdrawal records, and session logs. Reviewing your activity regularly is a great way to stay aware of how much time and money you are spending on the platform. If you notice patterns that concern you — such as chasing losses or playing for longer than intended — treat these as early signals to take a break or reach out for support. Transparency about your own behaviour is one of the most powerful responsible gaming tools available, and we have designed the activity section to be easy to read and understand. All records are available for at least the past 12 months so you always have a full picture.
If you or someone you know is struggling with problem gambling, please know that help is available in the Philippines. The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming helpline, and the National Council on Problem Gambling provides confidential counselling and referral services. You do not need to be in crisis to reach out — early conversations with a counsellor can prevent small concerns from becoming bigger problems. Our own support team is also trained to listen without judgment and can point you toward the right resources if you are unsure where to start. Remember, asking for help is a sign of strength, not weakness, and taking care of your wellbeing always comes first.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The checklist below can help you reflect honestly on your gaming habits.
If you find yourself depositing money that was meant for rent, bills, food, or other essential expenses, this is a serious warning sign that your gaming has moved beyond entertainment. Healthy gaming should only ever involve money you can genuinely afford to lose without it affecting your daily life or the wellbeing of your family.
Placing more bets in an attempt to win back money you have already lost is one of the most common and dangerous patterns in problem gambling. Each game or bet is an independent event, and no amount of additional play is guaranteed to recover previous losses. If you catch yourself thinking "just one more game to get it back," that is the moment to stop and step away.
Feeling the need to hide how much time or money you spend on gaming from family members, friends, or a partner is a strong indicator that you already sense something is wrong. Secrecy around gambling is a common sign that the activity has taken on a significance beyond healthy entertainment, and it often leads to strained relationships and increased stress over time.
If you feel restless, anxious, or irritable when you are unable to access gaming, or if gaming has become your primary way of coping with stress or negative emotions, these are signs that the activity may be filling a role it was never designed for. Gaming should add enjoyment to your life, not become a necessity for managing your mood or daily functioning.
Gaming is at its best when it is fun, controlled, and within your means. Join xxbb today and take advantage of our full suite of responsible gaming tools — built specifically for players across the Philippines.